Return and exchanges

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you an exchange.


To be eligible for a exchange, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards,

Earrings (for hygene reasons),

Any item not in its original condition, damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

There are certain situations where only partial refunds are granted (if applicable).

To complete your return, we require a receipt or proof of purchase.

Refunds
We do not make any refunds.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@treizelegendesqc.com and send your item to: 405-C , Notre-Dame, Repentigny, J6A 2T2, Québec, Canada

Shipping
To return your product, you should mail your product to: 405-C, Notre-dame, Repentigny, J6A 2T2,Québec Canada, except for all printed products, follow instructions on your return label.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions, concerning returns, exchanges, please don't hesitate to write to us, we'll be glad to find an arrangement!